Thread: How ntl reward long standing customer
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Old 05-10-2004, 17:12   #11
SMHarman
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Join Date: Jun 2003
Services: Cablevision
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Re: How ntl reward long standing customer
Quote:
Originally Posted by roseandjim
So any ideas who to appeal to at ntl for a goodwill gesture 'cos I was getting nowhere with CS. A refund of the money I've paid for the rental of a modem that I didn't have would be a start
Look at current new customer offers and ask for one of those to be applied as a goodwill gesture.

Something specific like reduce my bill by £5 a month is way harder to achieve I would think as there is no offer code or similar.

I basically called up and spoke with CS and expressed my irritation that as a BT ISDN user I could not switch my phone lines to NTL, but was forced to pay NTL line rental as it it bundled with the STB rental. I was fine with this while everyone was in the same boat, but now you are giving the line rental free to new customers I find this objectionable that I am paying for something I don't use and that new customers don't need to pay for.

Said politely the result was a verbal agreement to a new 12 month contract on DTV or CM and they waived telco line rental for 12 months.
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