Thread: How ntl reward long standing customer
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Old 05-10-2004, 16:33   #9
SMHarman
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Join Date: Jun 2003
Services: Cablevision
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Re: How ntl reward long standing customer
Quote:
Originally Posted by roseandjim
I know I keep banging on about this but if you are an ntl new customer you get offers - if you threaten to cancel you get bribed to stay - if you are a long standing loyal customer you get kicked in the teeth. I think I understand now how ex-employees feel.
I've read enough on here before so why am I suprised?
I did not threaten to cancel, just politely complained that new customers were getting free line rental and I didn't even use the phone line (got BT) and paid line rental, so they dropped it from the package (well put the discount offer into the package).
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