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Originally Posted by etccarmageddon
I suggest you cancel as a matter of principle and see if they offer to reinstate the discount. How about moving to ADSL? Shouldnt a customer take his business elsewhere when treated unfairly?
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I almost cancel as they wouldnt give me a SACM as my STB was palying up at the time. They said i could have a SACM but only with a 2nd IP. IN the end after about 1/2 hour of arguing they gave me a SACM, only 1 IP address and have reduced my bill by £10 per month for the next 12 months. Sometimes NTL CS should just shut up and do as asked, it would save them money. It wasnt as if i asked for a discount, the Customer Relations guy said id been hacked off enough that it was the least he could do.