does anyone have an alternative number for the broadband guys at ntl. The people they have on the phones are usually remedial at best, I wanna speak to someone who is at least a little savvy. Has anyone else ever had an old modem reprovisioned? I dont understand why they made me change modems in the first place. This is all so frustrating.
Also to make things worse I cant try bar flys recommendation as I dont have a username and password. Originally the account I transferred was in my fathers name, then a couple years ago when I moved out he had it transferred into my name. The only usernames and passwords we ever had were for 2 old dialup accounts (we had 2 ntl lines so ended up with 2 0800 User/Passes). When I first got broadband the "installer" was simply phone up some number and tell the guy your MAC address lol no users or passes etc... so much hassle....
