[roseandjim]

While checking my new improved clearer bill I noticed I was paying £24.99 for 750k broadband which would have been correct if I hadn't bought my own modem 4 years ago when I first got broadband.I called CS to check. Related query and was put through to billing. Related query again and was told it was £24.99 for 750k with or without modem conversation went something like this -- " it's £24.99 for 750k - OK can I have a modem please? - no, you've got one - but thats mine and as I'm being charged rental for one can I have it please? - no , price is £24.99 for 750k with or without modem - but thats not fair - price is £24.99 for 750k with or without modem - so if my own modem breaks down do I get one then? - no - why? - price is £24.99 for 750k with or without modem - but then I won't have a working modem? - you would have to get it repaired - but that's nonsense - I'll put you through to broadband technical support"
Half an hour wait for TS and got a helpful guy who listened while I explained even though not his problem - he agreed with me but went away to ask a superior, who agreed with me also but couldn't do anything so passed me back to a CS supervisor.
Supervisor immediately apologised for me not receiving the letter informing me of this change of policy but the price is now £24.99 for 750k and of course I can have a modem that I had been charged for for the past few months.
So the reward for being a long standing ntl customer is to be charged for a modem I neither want or need without being told about it - having any choice in the matter or getting a new modem automatically.
Sorry for the long rant but just wanted to moan to a friendly ear