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Old 05-10-2004, 12:07   #28
Chris
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Re: Been Conned! or mislead

Quote:
Originally Posted by Motorman
Also I dont know what the complaint is as the phone line is included in the price, which means it is free.
Oh why, oh why, oh why am I still reading this complete untruth about NTL's 'free' telephone line? NTL gave up that pretence a long time ago when they realised just how uncompetitive it makes their basic DTV package look when compared to $ky.

You need look no further than here for the truth:

http://www.home.ntl.com/icat/television

But to save you looking, here is the crunch sentence, in unhelpful grey text at the bottom of the page:

Quote:
Price is exclusive of £9.50 telephone line rental which must be purchased with your TV package
So, NTL's basic DTV package is, supposedly, £10 - but you can't actually get it for £10, because you have to *purchase* - i.e. pay money for - a telephone line in addition. The family pack is, supposedly, £19.50 - but you can't actually get it for £19.50 because you have to *purchase* a telephone line in addition. A telephone line which, incidentally, might be a pound cheaper than BT's but comes with no calls bundled for that basic price and an extremely limited ability to access cheaper, third-party service providers.

The tragedy here is that NTL's basic TV package, once denuded of the phone line, is actually better value than $ky. You get more channels than the most basic $ky pack and it's £3.50 cheaper than the basic $ky pack.

I'm not about to get into a lengthy comparison of all ntl and $ky's equivalent packages - suffice it to say that I think NTL's worst enemy in this regard is the NTL marketing department.
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