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Originally Posted by Grampy
Sorry for such a delay getting back to you all. Finally got round to talking to someone with sense at ntl world and it looks like I am out of the walled garden.
greencreeper was correct about the dns address being incorrect. I'll keep my fingers crossed for a few days to make sure it's ok. Thanks to everyone for your help.
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a result in the end , its a shame it took so long
