Mick

Price increases are a fact of life, the price increases do not bother me but I think its generally good practice for any company to ensure all customers are notified, in advance by a seperate letter.

Yes ntl are there to make a profit but keeping the customer satisfied should be the number one priority, customer being satisfied means they keep the customer, keeping the customer means they get the profit and ntl are not going to do this by springing nasty surprises when customers open up their bill and find they are being charged more without any prior warning or notice which is what has happened in hansi's case.

This happened to me a few years ago - I opened up the bill and there were these sudden price changes, I was not bothered about paying that little bit more. I was more bothered that I had not been informed of the price increases and when I rang ntl they claimed to have sent a letter out to customers, but I never received it and I sure as hell know I would not miss a thing such as price increases notification.