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Originally Posted by paulyoung666
i have had cause to use them and was suitably impressed , polite efficient and they knew the score  |
Just don't let British Gas anywhere near your kitchen appliances, they are absolutely clueless, I have several horror stories from people that have the "Kitchen Cover" that BG sell.
I had a customer with a faulty oven, who was on the BG kitchen cover, they told him that the fan motor and door seal had failed and the cooker was obsolete. The description of the fault led me to suspect that the fan motor was OK and the fault ( a motor noise, many hours after cooking ) was due to a possible failure of a stat used to activate cooling fans for the control panel.
As this cooker was an 8 year old Creda, I had access to the full specs via a CD Rom that is supplied to me by Hotpoint/Creda.
I confirmed to the customer that all the parts where still available, that it had two different fan motors, but that I did not think the fan was faulty. I advised him to ring BG and insist on a repair. Some two weeks later I got a phone call from BG in Birmingham, the guy I spoke to was very polite, but I was gobsmacked when he asked me if I could provide him with the part numbers.
This I did but advised him that (1) I did not think the motor was faulty and (2) the only way to identify which of the two motors required (not) was to remove the inner panel.
Another three weeks passed and the customer said," its about our cooker ". I informed him that I had given BG all the details. He said that he was aware of that but BG had told him that it would cost to much to send out another engineer to check on the part and said that they would like me, a self employed, one man band, to complete the repair. I was given a Stockport contact number for BG and did indeed do the job. My diagnosis was correct, it did not need a very expensive fan motor but a £5.00 stat that had shorted out.
Needless to say it took them 3 months to pay me.
