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Originally Posted by Chris T
 We're supposed to PAY to give them their boxes back?! I can't believe that happens on a regular basis - for a start, when I cancelled all my services last month (cancellation effective from next week), I questioned the CSR very carefully about what further responsibilities I had. She said nothing about this. I will be leaving the boxes by my front door and they can come and get them if they want them. Posting an adequately-packaged STB and SACM back to NTL would cost a fortune! |
NTL do not seem to be that hot on following up non-returned boxes (as can be seen by the number available on eBay). But technically, the contract is on their side - if they chose to be awkward they could hold you to it and make you return the equipment at your own cost. If you failed to do so they could charge you for replacements.
Personally, given this contract I would not want to leave the equipment. I would give NTL the opportunity to pick it up first but failing that take it with me.