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Originally Posted by daxx
All NTL 'boxes' remain the property of NTL and should have been returned at the termination of contract. (see NTL terms and conditions http://www.home.ntl.com/page/termsresidential section 19 or section 9)
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9.4 The Equipment belongs to Us and You must not give anyone else any rights over it. We may add to or substitute it if We have a valid reason
19.5 On termination of this Agreement You shall return all the Equipment at your cost to our offices within 14 days of the date of termination. If You do not return the Equipment We shall be entitled to bill You and You shall be liable to pay for the cost of replacing the Equipment, and unless the termination is due to our breach You shall continue to be responsible for the payment of Charges until all the Equipment has been returned or its replacement value paid.
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also see
http://www.cableforum.co.uk/board/showthread.php?t=13554&highlight=NTL+boxes+ebay |
We're supposed to PAY to give them their boxes back?! I can't believe that happens on a regular basis - for a start, when I cancelled all my services last month (cancellation effective from next week), I questioned the CSR very carefully about what further responsibilities I had. She said nothing about this. I will be leaving the boxes by my front door and they can come and get them if they want them. Posting an adequately-packaged STB and SACM back to NTL would cost a fortune!