Glad to hear that you are making some progress.
With my upload problem, I have more or less worked out it's not an area fault. My sister-in-law lives in the next street to us (literally, 100 metres away). I'm pretty sure therefore that she is on the same UBR and same segment of the network to us. The only difference is that she has a 300k STB service, where as we have 750k SACM. She gets absolutely no packet loss at all (went round there yesterday and had a good old test on her PC, and couldn't see a single dropped packet).
I am still bashing my head against a brick wall with regards to getting someone from the local faults department to talk to me.
The lady I have been dealing with in customer services (who has been helpful) is on holiday, but she gave me the details of another lady I could contact in the meantime. So I called last week, and they promised someone would call be back (this was Thursday or Friday last week). No call received. Phoned same lady again this morning who apologised and said someone was supposed to call me back, but obviously hadn't. Took my number and promised someone would call me today. 16h00 at the moment, and no-one has called back
This is so frustrating. I so don't want to have to cancel and get ADSL. It's going to cost me a lot of money to buy a wireless ADSL router and pay activation fees and what not. But I need it sorted
Why is it so hard to get someone to do what they should be doing? Grrrr!
Steve.