Quote:
Originally posted by Russ D
With respect there is very little techs can do if you're not at your computer.
And just to clarify, if your BB connection goes, it's Tech Support who you need to be speaking to, not Customer Services....
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That's the point I was making though, there is very little the techs can do if I'm not sat at my pc which is why I need them to ring me back.
I own a pay-as-you-go mobile which suits my needs but because 0800 calls from a mobile are charged at the standard rates there is no way I can afford a call to CS/TS. Therefore, I use a payphone if I need to get hold of them, because 0800 calls are still free from a payphone. When asked if I can check some of my settings I explain the situation and ask them if they can ring back on my mobile after giving me enough time to get home, to which I am always told that they cannot do so without giving a reason as to why.
I am able to fool the automated system by simply typing in the area code it's when you actually get to talk to an NTL representative that I am asked for my NTL telephone number, stating that I do not have one seems to confuse them.