Quote:
August 4th
Requested downgrade from 1.5M to 750k and to retain xbox console package.
Therefore reduce cost from £39.99 to £26.99.
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I kept checking the speed as I didn't want to be charged the new price
Quote:
August 18th
Direct Debit taken £39.99
September 21st
Direct Debit taken £39.99 !!
Phoned Debra at CS "it will be sorted".
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Looking at this he did nothing until September I continued rechecking and asked Debsy to check what speed I was on as I didn't have access to the modems config to check.
Knowing it was NTL you are dealing with its always best to keep ontop of this type of situation.
I am sure if he had been increasing the speed he would have been back onto CS quicker it hadn't been increased. MPO anyway.