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Originally Posted by goodsey
A simple request and still not solved !
I hope somebody in CS is taking note.
August 4th
Requested downgrade from 1.5M to 750k and to retain xbox console package.
Therefore reduce cost from £39.99 to £26.99.
August 18th
Direct Debit taken £39.99
September 21st
Direct Debit taken £39.99 !!
Phoned Debra at CS "it will be sorted".
September 30th
E mail received stating
"next DD on 18th Oct will be £39.99"
Phoned Steven at CS "problem with billing... it will be sorted....somebody will
ring you back".
Well I'm still waiting,
I'm now entitled to a refund of £13 for each month that I'm over charged.
Billing..... GET IT SORTED !!
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Why didn't you make a point of sorting it sooner?
I downgraded when the 1MB price went up! I noticed the speed hadn't dropped and called into the chatroom where Ignition rebooted the modem and it returned on 1mb. I then contacted Debsy who sorted it for me all within the first few weeks after I reduced the speed.