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Originally Posted by dr wadd
If you think that the poll indicates that customer services are generally OK then you really need to look at the results again. In a CS context 40% dissatisfaction should be viewed as an outstanding failure on the part of NTL.
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Outstanding failure ? - Only 40% on a site that's basically dedicated to people who are having problems seems a pretty good figure to me. I would have expected it to be much higher.
