Downgraded BB
A simple request and still not solved !
I hope somebody in CS is taking note.
August 4th
Requested downgrade from 1.5M to 750k and to retain xbox console package.
Therefore reduce cost from £39.99 to £26.99.
August 18th
Direct Debit taken £39.99
September 21st
Direct Debit taken £39.99 !!
Phoned Debra at CS "it will be sorted".
September 30th
E mail received stating
"next DD on 18th Oct will be £39.99"
Phoned Steven at CS "problem with billing... it will be sorted....somebody will
ring you back".
Well I'm still waiting,
I'm now entitled to a refund of £13 for each month that I'm over charged.
Billing..... GET IT SORTED !!
|