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Originally Posted by Hunkytim
Its 12:55 on 2nd October - no response from an engineer and now they finally admit theres a problem in the DN16 area - wonder if its going to be a permanant fix or a touch of spit and chewy gum that NTL are (in)famous for?
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There were some issues affecting the Scunthorpe area as a whole that are now resolved.
I find it mildly insulting that we are famous for a 'touch of spit and chewy gum' solution to issues, thanks for that. The network is massive, some parts work properly all the time, some go wrong. Sometimes those faults are complicated and difficult to fix and restoring customers to a decent service while the faults are being worked on is the priority. We certainly don't mess with your service for the fun of it or leave it any longer than is necessary non-functional or degraded.
If you would prefer that a fault that may take weeks to fix properly due to interaction with equipment vendors, awaiting firmware updates, etc be left affecting you rather than a 'touch of spit and chewy gum' solution be done to at least get you your service back to scratch in meantime please do suggest this.
I know Scunthorpe has had more than its' fair share of issues. These are worked on as they arise, always with getting the customers the service they expect and demand back as soon as is practiceable.
Apologies if it hasn't always been to your expectations, we do our best
