At last, someone at NTL has listened. I received this email today from Azaid Hussain.
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I just picked up this email, the no show of appointments is unacceptable. I am copying my colleauge Mark Upton who can have this seen to immediately. Many Thanks Aizad
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I rang NTL today to ask why there was a "no show" last Thursday and the answer was that someone rang me to say that the engineer couldn't come but the line was engaged and they have rebooked the appointment for Monday afternoon when I'm at work. Classic or what?