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Originally Posted by alferret
Surely if NTL isnt supplying a constant good\reasonable service then this is reason enough to give 30 days prior to 12 months?
Isnt NTL in breech of contract for not supplying a constant full service?
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Perhaps, (bearing in mind their contract states they cannot guarantee a full working service all of the time, this would be the same as any Telco company) but you need to give them reasonable opportunity to put right the faults. If there are no records of you reporting the service problems then should it manage to get to court, it's very unlikely the ruling would go in your favour. Bear in mind that ntl are a business and want to make money from you (a reasonable expectation) and if people cancelled the contract for frivolous reasons without giving them the chance to put things right then they are going to lose a LOT of money. Not good business practise on the part of the customer and a court would probably agree.