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Originally Posted by El Chalkino
Managed to speak to someone in disconnections who agreed the service was no good, and indeed told me he was being made redundant!  Today I received a letter from ntl confirming my termination with pathetic appeals to stay with them contained in it, complete with a date to collect the equipment. I will be keeping the leter to prove my case should it arise, also reduced my service to the basic package of TV. It transpires as long as you dont cancel telephone and broadband as well they are quite happy!!  Do they know something that we don't? I like the broadband at 1.5 meg, and there is no BT line into the property to change back to anyway. Maybe they know that too!!!  |
Yes, if you're in Stockport then you'd have come through to the department I work in, and we are indeed being made redundant. Though it won't have been me you spoke to, since I'd never tell a customer that I was going.....
I'm concerned if someone told you 'the service was no good'...if they mean the service that you personally have received, then that's fine, but if they were saying 'the ntl service in general is no good' then that's extremely poor service in itself.