[scrotnig]

Ok I think a couple of issues need clearing up here.

Replacement modems aren't £150, they are £50 as far as I know.

However...when you connect to ntl, there is no guarantee of 'brand new' equipment. Most cable TV customers get reconditioned set top boxes. With ntl you are buying the service, not the actual modem. If there's an existing modem in situ and it can provide the service properly, then that's what ntl will do.

If the service is actually faulty then they should send out an engineer (if required) to investigate and possibly replace the modem IF it is found to be at fault.

However, if you just THINK the service would be better with a new modem, then it will cost you £50 to have a new one fitted, as ntl will deem that there is no service requirement to replace the modem, and it's therefore an 'elective' replacement.

Hope that clears everything up.