[angry@ntl-taff]

hello not used this site for a while lol...

Okay this is the problem we lost our service just after last christmas due to there automated billing system loosing our account. The only way we could get reconnected was as new customers.

Soo we waited the 2 mnths and were succesfully reconnected as new customers with a new account.

Ntl did not and do not recieve as i understand any old hardware(modem) on closure of an account..(CS informed me off this today)

TBH i should have dealt with this when we were reinstated 6 mnths ago, but was just happy to be reconnected. (we reconnected with our originall hardware).

I rang CS today only to be told tht there is no fault with our existing modem so i could only have new modem at the cost of £150. So u see this is thing surely as we were made new customers we should have been entitled to new hardware as well. Just like a New Customer who has never used NTL for internet access, so they would not have had a modem or a customer who decided to stop there internet account , but lets say 6 mnths later they decided to have the service again and any old hardware was disposed off prior to there new service would also get new hardware(modem). Whats the difference and why wont they give us 1.. I merely want what all new customers are entitled too,..

please help ne1...