Quote:
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Originally Posted by macc
flubflow why did they raize your charges did you have to get a new modem
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No I still have the same Motorola surfboard SB4100 modem and the network card I bought through them years ago when they had that option.
They suddenly decided, presumably for reasons of greed, that the people who own their own cable modem no longer deserve the £5 discount. I had not made any changes to my service. They just decided that they need the £5 more than I do.
I complained, asked for my discount back, and got this unhelpful reply.....
"Thank you for your recent email.
I can confirm that as per the communication back in May NTL have withdrawn
the discount for owned modems. NTL service and maintain all modems wether
owned or rented and as such will now be charged the same.
Please accept my apologies if the information was not received, and for any
inconvenience this may have caused.
Should you require any further information regarding your account or wish to
discuss this further, please contact us on customersupport.teesside or call
our Customer Management Centre on 0800 052 2000 from your ntl telephone.
Yours Sincerely
***** *******
CMC Administration and Support (ntl C.O.B.I)"
So, I asked them that if that was the case and I was now paying the same as everyone else then, like everyone else, I demand that I have a brand spanking new cable modem and I'll sell mine (not that there would be much market for it).
I got no reply so, to cost them some money and save me some, I called them to stop some telephone line featues.
I think they suck and if after I get no further when I eventually manage to get to someone higher up in NTL then the cable TV is going next year too.
I might send them a monthly bill for the "hire of my cable modem".
EDIT: Still no 750k speed upgrade yet either.
