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nedski · 01-10-2004, 14:24

I've fallen foul of the same problem too - I had my box replaced on the 23rd Sept and since then have had none of my extra channels. The Fault Dept told me the same thing, my box is shown as deleted on the system, apparently my details have been forwarded to a chap called Tom Mullins (sp?) (in Swansea centre IIRC) who is supposed to be in charge of sorting it, but again I was told they have no idea when it will be fixed. I've apparently stopped being charged for the missing channels, and glad to see it's not just me. Looking forward to any further news on the situation.

01-10-2004, 14:24	#16
nedski Inactive Join Date: Oct 2004 Location: Reading, UK Posts: 3	Re: how long does it take I've fallen foul of the same problem too - I had my box replaced on the 23rd Sept and since then have had none of my extra channels. The Fault Dept told me the same thing, my box is shown as deleted on the system, apparently my details have been forwarded to a chap called Tom Mullins (sp?) (in Swansea centre IIRC) who is supposed to be in charge of sorting it, but again I was told they have no idea when it will be fixed. I've apparently stopped being charged for the missing channels, and glad to see it's not just me. Looking forward to any further news on the situation.