Right! I understand what you mean now by 'drastic response'
When you ring up next, ring faults as it's an 0800 free number and press them for some compensation. I only got 1 month and was urged to press for 2 when I tackle them again!
At least we have the name of the chap who's dealing with it, so you can tell them his name, that should help them get straight to the right person, that's if you've not taken the Engineer hostage and demand NTL fix the problem before you release him
