Hi guys, just a quick update!
Just got off the phone to NTL Faults, they've given me a month free service, but no resolution
as I was told to ring BB Support!
Spoke to a nice bloke in Swansea on BB Support who told me I really needed to speak to 'Faults'! He put me through to 'Faults' as he couldn't do much and admitted I knew more about the problem than he did!! He wasn't allowed to call Engineers either to trace existing faults like mine.
So, after 45 mins on the phone waiting to get through to their faults dept, I'm told I need to ring BB Support? Told the guy no way am I being fobbed off with that charade! He then phoned Tech Support as a chap called Lyndon Pritchard (I think that's his name) was dealing with the problem in my area. Was told they've nearly found the problem, a 'card' in a router or something the chap said but still no ETA on a fix other than 'pretty soon'!!
He did ask if other people in my area (Sutton in Ashfield) who have the upstream problem to report it, as that would help them as well!
So, it seems they are getting close (but no cigar as they say!!). And I was on the phone that long the battery started going and the phone started bleeping
What a carry on eh?