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Originally Posted by ewood
 Thanks for the welcome and the reply MGP
All the things you suggest are as they should be and I'm on NTL Broadband. This problem has stumped people i know who usually sort stuff out for me so maybe it is a tricky one. I've got Nortons running, i don't know if that makes a difference
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If Norton is set to scan incoming email it must intercept the messages somehow (I used to understand how on older versions but not on the current ones). Is it worth telling it to stop scanning email, save the settings and then reset to scan and see if it picks up the program change at that point?