Cable Forum - View Single Post - From NTL to ADSL

Thorny · 29-09-2004, 00:43

I have just spent a good deal of time reading through this thread as I am switching to ADSL from my pathetic cable by NTL.

Some of you must of been extreemly fortunate to not have problems with NTL. Customer service is terrible, they dont know what they are tlaking about and just want to get onto the next call as quick as possible, so often cut you off then writing on their logs as " caller disconnected". Every other month this year I have had to call out for an NTL engineer, who always seems to make me wait untill 3pm before turning up, this is while im sitting in my house with no TV, cable or phone due to the fault, those days really drag on.

Cable network is in good condition? that is really laughable, the company that installed the network before it became NTL did a terrible job, even an NTL engineer said that. instead of laying the cables underground at a reasonable lenght to each house, they took the easy route and just did 1 very long cable round the whole close, causing my house, near the end, to have a bad signal.

On those occasions when I actually get a cabel connection its pritty good, ping in games is great, download speeds are great, browsing is fast. But once that connection starts to go bad after a few months, it gets worse and worse untill an engineer comes out and fixes it.

My experience with BT has been relativly good. I call them alot at work to test lines ect, they are really fast, they dont have hours of being on hold like NTL. They sound believable when they are talking, even if they are telling a small white lie about your line, it doesnt bother you much because they sound like they know what they are doing. NTL customer service actually sound like they are reading these excuses from a book.

I will be switching to ADSL now, NTLs cable TV is worse than freeview digital TV. and the phone is basically exactly the same as BT so no loss there.

I would rather have a constant 1 meg line from a BT based provider than a dodgy crap 1.5 meg NTL line.

due to my experience in the last few years i very much doubt that I will ever return to NTL or reccomend them to anyone ever again. When they finally merge with telewest i hope they ditch the NTL name and start a fresh with telewest.

29-09-2004, 00:43	#28
Thorny Inactive Join Date: Jun 2003 Posts: 53	Re: From NTL to ADSL - advice please... I have just spent a good deal of time reading through this thread as I am switching to ADSL from my pathetic cable by NTL. Some of you must of been extreemly fortunate to not have problems with NTL. Customer service is terrible, they dont know what they are tlaking about and just want to get onto the next call as quick as possible, so often cut you off then writing on their logs as " caller disconnected". Every other month this year I have had to call out for an NTL engineer, who always seems to make me wait untill 3pm before turning up, this is while im sitting in my house with no TV, cable or phone due to the fault, those days really drag on. Cable network is in good condition? that is really laughable, the company that installed the network before it became NTL did a terrible job, even an NTL engineer said that. instead of laying the cables underground at a reasonable lenght to each house, they took the easy route and just did 1 very long cable round the whole close, causing my house, near the end, to have a bad signal. On those occasions when I actually get a cabel connection its pritty good, ping in games is great, download speeds are great, browsing is fast. But once that connection starts to go bad after a few months, it gets worse and worse untill an engineer comes out and fixes it. My experience with BT has been relativly good. I call them alot at work to test lines ect, they are really fast, they dont have hours of being on hold like NTL. They sound believable when they are talking, even if they are telling a small white lie about your line, it doesnt bother you much because they sound like they know what they are doing. NTL customer service actually sound like they are reading these excuses from a book. I will be switching to ADSL now, NTLs cable TV is worse than freeview digital TV. and the phone is basically exactly the same as BT so no loss there. I would rather have a constant 1 meg line from a BT based provider than a dodgy crap 1.5 meg NTL line. due to my experience in the last few years i very much doubt that I will ever return to NTL or reccomend them to anyone ever again. When they finally merge with telewest i hope they ditch the NTL name and start a fresh with telewest.