Cable Forum - View Single Post - Can't send attachments

steve_smith · 28-09-2004, 10:13

Frustrated here in Poole...

Had a call from the engineer on Friday to say that they had now completed the maintenance in our area, and to ask me whether my connection was any better.

So I said, no, right now it is still not working properly.

However, I pointed out that earlier in the week when the engineers were working on the green cabinet my modem connects to (which is only a couple of houses away), the upload problem mysteriously resolved itself for 15 minutes or so. Engineer couldn't understand why that was the case, but asked if I could monitor the situation over the weekend. Said that I would, but that there was little point because I could tell him right now that the problem was still there.

I asked if there was a number I could call to contact the local office of NTL directly, but was told no because they only have mobiles and don't like giving out the numbers

Although I can understand that, I wonder why (being a telecoms company!) they don't have some kind of local contact number for customers, even if it's only an answer phone.

In my mind, the green cabinet must be where the problem is (it's too much of a coincidence that the problem, which has blighted my connection since May, would by some fluke suddenly vanish when the engineer happened to be working on the cabinet).

With this in mind, and following the detailed information I gave them (and the fact I spent the week running scripts to carefully monitor packet loss), I was expecting that something would happen on Monday to finally sort it out once and for all. Maybe someone would call, or someone would come out and look at the cabinet again. After all, I've had the problem for 5 months... Surely that would make it a priority?

However, everything has now gone quiet again. No calls from NTL, no improvement in service, and as far as I've noticed, no-one has come out to check the cabinet again.

I really am now getting fed up with it all. Tried to upload a few images to my NTL webspace last night, and it took ages (slower than modem speeds).

Any tips on how to get it sorted? (other than dumping NTL and signing up for ADSL instead - although at the moment having a ceremonial burning of the cable modem would be nice).

Steve.

28-09-2004, 10:13	#103
steve_smith Inactive Join Date: May 2004 Location: Poole, Dorset Posts: 70	Re: Can't send attachments - V poor upload problem Frustrated here in Poole... Had a call from the engineer on Friday to say that they had now completed the maintenance in our area, and to ask me whether my connection was any better. So I said, no, right now it is still not working properly. However, I pointed out that earlier in the week when the engineers were working on the green cabinet my modem connects to (which is only a couple of houses away), the upload problem mysteriously resolved itself for 15 minutes or so. Engineer couldn't understand why that was the case, but asked if I could monitor the situation over the weekend. Said that I would, but that there was little point because I could tell him right now that the problem was still there. I asked if there was a number I could call to contact the local office of NTL directly, but was told no because they only have mobiles and don't like giving out the numbers Although I can understand that, I wonder why (being a telecoms company!) they don't have some kind of local contact number for customers, even if it's only an answer phone. In my mind, the green cabinet must be where the problem is (it's too much of a coincidence that the problem, which has blighted my connection since May, would by some fluke suddenly vanish when the engineer happened to be working on the cabinet). With this in mind, and following the detailed information I gave them (and the fact I spent the week running scripts to carefully monitor packet loss), I was expecting that something would happen on Monday to finally sort it out once and for all. Maybe someone would call, or someone would come out and look at the cabinet again. After all, I've had the problem for 5 months... Surely that would make it a priority? However, everything has now gone quiet again. No calls from NTL, no improvement in service, and as far as I've noticed, no-one has come out to check the cabinet again. I really am now getting fed up with it all. Tried to upload a few images to my NTL webspace last night, and it took ages (slower than modem speeds). Any tips on how to get it sorted? (other than dumping NTL and signing up for ADSL instead - although at the moment having a ceremonial burning of the cable modem would be nice). Steve.