[luci5]

I cancelled my ntl freedom on 2 March by telephone call, email and letter giving 30 days notice. When I called the guy I spoke to pleaded with me not to cancel until a supervisor had called me back within 48 hours to try and sort out the disconnection problems I was having. Told him I was cancelling regardless.

I got a call a few weeks ago saying my account was 4 months overdue and that they couldn't cancel it until they received it in writing.

I still have the acknowledgement of my email saying it would be directed to the correct department.

I have since receive a letter threatening disconnection (yes please)

As my account now looks like it is £90 in arrears I am concerned that ntl will pass my details to a credit reference agency as a bad debt.

luci