Cable Forum - View Single Post - Modem rebooting frequently. Upstream problems in Woking.

Thorny · 27-09-2004, 22:20

Ive had the same thing over the last few months. Earlier this year it would go down every 10 minutes,
about a year ago it kept doing it, engineer came round and installed a new cable from the little box to my modem, worked for a few months. then started doing the same thing again. I phone up NTL, another 2 weeks untill an engineer can come round. Engineer comes round, goes to the green box down the road and "tweaks" my connection. Again it workes for a few months. I ring CS again, yet again another 2 weeks till an engineer can come out. This time he gives me the new modem and installs some small device between the cable and the modem, aparently this "levels" the signal. he then switches my channels at the green box to a higher priority one???
Its ok for a few months and now I am back here again. connection going down every 10-15 minutes.

I am seriously fed up with NTL now, I am paying for a 1.5MB service and getting S**T through a straw in return.

NTL have untill the new year to sort themselves out else I am going ADSL. Im fed up of having to get an engineer out 5 times a year to fix problems.

27-09-2004, 22:20	#14
Thorny Inactive Join Date: Jun 2003 Posts: 53	Re: Modem rebooting frequently. Upstream problems in Woking. Ive had the same thing over the last few months. Earlier this year it would go down every 10 minutes, about a year ago it kept doing it, engineer came round and installed a new cable from the little box to my modem, worked for a few months. then started doing the same thing again. I phone up NTL, another 2 weeks untill an engineer can come round. Engineer comes round, goes to the green box down the road and "tweaks" my connection. Again it workes for a few months. I ring CS again, yet again another 2 weeks till an engineer can come out. This time he gives me the new modem and installs some small device between the cable and the modem, aparently this "levels" the signal. he then switches my channels at the green box to a higher priority one??? Its ok for a few months and now I am back here again. connection going down every 10-15 minutes. I am seriously fed up with NTL now, I am paying for a 1.5MB service and getting S**T through a straw in return. NTL have untill the new year to sort themselves out else I am going ADSL. Im fed up of having to get an engineer out 5 times a year to fix problems.