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Originally Posted by James_N
ah joy. nothing is ever NTL's fault is it. it would of been nice for them to put something on their web page prior to blocking these routers.
im not sure what would be more annoying, going out and buying a new router for £50 or waiting on the phone to tech support and wasting £50 on a phone call to find out whats wrong. but surely an email to everyones ntl email would of been nice 
edit: Hi all  |
Hi James.
And while it would have been nice (and logical) for NTL to actually announce they are doing this in some way, even if it is part of the recording message for customer services, the way this has been done is more typical.
I do, however, understand why NTL did it, and agree they should have, they should just have said something about it.
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Originally Posted by BBKing
That's a bit like buying a new motor just because your old one's failed it's MOT, then trying to charge the garage that failed it for the cost of the new car.
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While (as stated above), I do agree with what NTL have done, I do think that if the garage had done something that cause my car to fail it's MOT, That is assuming that in your analogy, NTL is the Garage. I would expect the garage to repair it for free. However, it sounds like NTL are compensating, so well done NTL! (not meant sarcastically).
