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Originally Posted by Stu038
While I can fully appreciate the need to sometimes do these things to protect the network, I have to say that an official announcement or pre-warning would have been nice if only to reduce the amount of calls into already stretched call centres.
When mine appeared to die the other day I didn't even consider contacting tech support after a little basic fault finding. As far as I could tell my router had failed so it was down to me to replace it.
Fortunately for my wallet I didn't have the opportunity over the weekend to go out and buy a new one. I wouldn't have been impressed to be reading this thread if I had done so, especially as I would have probably bought another Sitecom one and then taken it back and ranted at the shop when it too failed.
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Thank you, at last someone who understands. When I bought the linksys yesterday the amount of studants who where looking at Sitecom routers, now all those must be on NTL because they are the only cable company down here. So guess all those would have been not working, and either taken back to shop, or they all would have phoned up NTL to be told they dont support routers.
Everything could have been avoided if NTL had just put on their service page that they where blocking them for a while.