I am just very unhappy with the email at the moment, it seems that 99% of problems in ntl boil down to money, incompetence or lack of communication!
Allways have done, allways will
Please note that I am not saying all employees are incompetent! A lot of the technical problems are due to the salary levels paid, hence the skill/knowledge level of applicants. The employees with the weaker skills are unlikely to leave through their own choice.
PS:Thats a general observation from departments and people that I have been involved with in ntl! It is not a blanket description for the many that I have not met or been involved with.