Quote:
Originally posted by Stuart W
"I'll get someone to give you a callback" They say this with such confidence, then I cut them down by pointing out that not only do I have *NO* ntl telephone line, but NTL have *NO* contact number for me (acording to CS, CMSupp know my mobile number)
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This has to be one of my major issues also, NTL seem to make very little provision for customers without an NTL phoneline. When you first get through to CS the first thing they will ask for is the telephone number so they can access account details and seem to get stuck when you reply that you do not have an NTL line, now call me stupid but I thought account numbers would be a better way to access details
I do not want to have to pay the line rental for a phone that I will rarely use, I only need my cable internet access. If I need to ring NTL CS I will use a payphone because I cannot afford to be put on hold for 3/4 hour on a mobile phone. This causes problems because CS always ask me to check my computers settings if I have a problem, when I reply that my I'm in a phone box and my pc is half a mile back up the road and could they ring me back on my mobile I always get told that they cannot ring me back.
So this is my biggest problem, that on top of CS being dreadful, because I do not have an NTL line I am treated as a second class customer.