[sav_c]

I've been with NTL for 11 months, since moving house last year. I didn't want the ugly dish.

I checked out the website and saw that NTL appeared to have the main channels, so I signed up for the TV, Phone (not free) and 1Meg BB.

Since joining, the service has been cr@p with the TV signal being lost every couple of weeks through "Dunno Guv" faults. The BB usually is reliable but when I have had to call the service line, the wait has been 30 mins+.

Every couple of weeks we have an outage of TV and BB during office hours. Miraculously it comes back on between 5 and 6pm each time. This wouldn't be a problem other than the fact I work from home a lot and each time I do, the damn line goes down, knocking out my email service.

In addition, they have put an already expensive BB service up £3 per month, when all the competitors put their prices down. The TV price sneaked up a pound or two, while the service has not improved one bit.

NTL treats its customers with total contempt and that is why I have sent cancellation notices for my TV and BB services this week. If I were not using my BT line for work, I'd cancelled the phone line too.

It's no wonder $ky are pulling in so many punters than the cable companies. At least their product works and you can actually talk to someone who knows what they are selling you.