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Old 24-09-2004, 13:24   #29
Russ
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Re: NTL Broadband registration woes

further update....

Quote:
The reg issue on the service status page has been ongoing in some areas for a while, and is not related to MAC addresses.

There was a separate issue that was discovered on wednesday, whereby a new range of MAC addresses were being fitted in homes, but Harmony would not recognise them.
That's the one that got fixed today, but it was, as far as we know, NOT on the status page.

Customers with the MAC problem got an error to the effect that the system was unable to recognise their modem. Those customers should try to register again now if they have not yuet done so, and it should go through ok.

Whatever the issue is on the status page, that's obviously not been sorted, but it's not related to the MAC problem
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