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Without knowing what uBR you are on, what your current IP is, what your MAC is, or any 2 of the above it's pretty much impossible to offer any insights.
The download rate is well below par, it's unlikely though that a download running as low as 350 bytes/s is the fault of ntl.
Would also suggest that it's a fault fairly specific to you going by the lack of other people on here posting + complaining about the issue.
[EDIT] Removed a few extra bits
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