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Originally Posted by Chris T
The box is theirs, so once you have cancelled they should collect it. Whether they actually do is a different matter. With that in mind, they may well want to replace it with a SACM. I have heard of this happening in the past.
As for cancelling, you phone them on the usual 0800 number on your bill, which I can't remember offhand. I cancelled all my services due to moving house next month and did it all over the phone. I asked the CSR if I needed to confirm in writing and she said no.
EDIT Beaten to it by Mark  |
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Originally Posted by Mark B
What will happen is they will remove the set top box and fit a cable modem, they won't leave it on free channels only.
Your phone line is then £9.50 per month.
Customer Relations is who you need. 0800 052 1474.
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Thankyou both, im not canceling just yet, though I thought I might aswel get the info ready for when I do.
BTW with regards to keeping my STB, I am in EX C&W area, I thought they still left us with the STB's here? or is that just a myth?