Cable Forum - View Single Post

Jeff Solomon · 23-09-2004, 15:51

I am new to the forum and to NTL Broadband. The cable and cable modem was installed yesterday morning (22 Sept. 2004) and yesterday evening I discovered that I could not register. After a long wait on the technical support line the engineer was helpful and I believed tried all in his power. Ultimately he was only able to report my problem, not to solve it. It appears that the MAC address of the cable modem is in the affected range.

It seems to me to be totally unacceptable that no forecast can be given as to when the problem will be solved. Furthermore why do NTL continue to install cable modems in this address range and, if the problem cannot be solved quickly why do they not start a programme of urgently swapping out these modems?

Jeff.

23-09-2004, 15:51	#21
Jeff Solomon Inactive Join Date: Sep 2004 Posts: 1	Re: NTL Broadband registration woes I am new to the forum and to NTL Broadband. The cable and cable modem was installed yesterday morning (22 Sept. 2004) and yesterday evening I discovered that I could not register. After a long wait on the technical support line the engineer was helpful and I believed tried all in his power. Ultimately he was only able to report my problem, not to solve it. It appears that the MAC address of the cable modem is in the affected range. It seems to me to be totally unacceptable that no forecast can be given as to when the problem will be solved. Furthermore why do NTL continue to install cable modems in this address range and, if the problem cannot be solved quickly why do they not start a programme of urgently swapping out these modems? Jeff.