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fatlip180 · 23-09-2004, 14:44

Hello all - this is my 1st message - its a great forum-

I got my broadband on monday and cannot register or activate my connection as my mac address starts with the 000285a or something like that. Anyway - after ringing again today at 1200 the nice guy on the other end of the phone told me that i should try and connect again at 1500 as the problem should be solved. is this correct? has anyone else been told this? Or have i been fobbed off again?

Apparantly - from another phone call to technical support - every new customer is experiencing this problem. If that is true then why are they still taking on new customers? While i can understand no proper company turns away customers - surely its better to delay any installations of broadband until the probem is resolved rather than just carrying on and upsetting new customers?

23-09-2004, 14:44	#16
fatlip180 Inactive Join Date: Sep 2004 Services: ntl bb 1.5mbit bt homephone sky+ Posts: 22	Re: NTL Broadband registration woes Hello all - this is my 1st message - its a great forum- I got my broadband on monday and cannot register or activate my connection as my mac address starts with the 000285a or something like that. Anyway - after ringing again today at 1200 the nice guy on the other end of the phone told me that i should try and connect again at 1500 as the problem should be solved. is this correct? has anyone else been told this? Or have i been fobbed off again? Apparantly - from another phone call to technical support - every new customer is experiencing this problem. If that is true then why are they still taking on new customers? While i can understand no proper company turns away customers - surely its better to delay any installations of broadband until the probem is resolved rather than just carrying on and upsetting new customers?