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Originally Posted by Ashover
On a brighter note, the NTL engineer is coming this evening so all of my troubles will soon be over (what's that pink thing with the curly tail flying past my window?)  |
Have you tried writing to your area managing director? I did that on advice received here. To a certain extent, it has helped. I got a name and number (very helpful lady) who I can now speak to at NTL regarding the problem. She is in contact with the local network manager down here in Poole. To be fair, they are trying hard to sort the problem out. They brought forward the maintenance of our segment of the network to attempt to sort it. Evidence of this is in the number of NTL vans I've seen driving around, and parked in front of street cabinets in our area.
Strangely enough, yesterday there was a collection of NTL vans around the green cabinet I connect to, and the problem mysteriously vanished for a while (no packet loss at all, even when pinging with 2000 bytes!). However, it returned when they left.
But I am under the impression they are trying their best to get it sorted, and I have been promised another phone call today or tomorrow with a progress update.
Yes, I'm sure there are plenty of people in the same boat as us, who have no idea they have the problem! Apparently a lot of upload problems are caused by excessive noise on the network. The way they sort it out is to go "noise busting", which means checking all the street cabinets, and looking for customers with faulty equipment or damaged cabling. So if this is the case in your area, NTL need to go out and play with all the cabinets and give everything a good check over.
Steve.