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Originally Posted by Mark B
Actually, if I'm honest (and I have both an ntl AND a BT phone line, for perfectly valid reasons), I generally find BT these days to be pretty efficient. Their level of service has improved dramatically in recent years and, like ntl, they've never let me down.
I'm also with Orange and they've been largely faultless too. I seem to have a general good experience in the Telecoms industry, perhaps I'm lucky.
Don't get me started on energy suppliers though...sheesh.....
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I am with BT as well. Our main phone line is with BT, not because BT is really any better than NTL, just that everyone I know knows the number and I can't be bothered to move it, and I'll admit Caller ID is nice (and not offered in my area by NTL - not moaning though). On occasion, we have had trouble with BT (same with NTL) . But, in my experience, like NTL,they are generally reliable, and sort out most problems reasonably quickly.
As I have said earlier (on this forum, if not this thread), I don't expect any company to provide an entirely fault free service.
It would have been nice if NTL had offered a cable modem instead of just announcing that they were replacing my STB (although I understand, logistically that may have been difficult). Having said that, I'd probably have opted to keep the STB as installing a Cable modem would have meant rewiring either the area around my PC (bad idea), or the area around the STB (would need more power sockets), so installing a Cable modem would be quite a major job.