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Originally Posted by scastle
Actually you missed one (IMO) quite important point. Last time I checked,Caller ID was not free, and neither is ADSL. Those people that didn't get Caller ID were not charged for it. The same with ADSL. So, a person that doesn't have access to those services pays less than a person who does. BT can be a very crap company,but not for that reason.
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Actually, if I'm honest (and I have both an ntl AND a BT phone line, for perfectly valid reasons), I generally find BT these days to be pretty efficient. Their level of service has improved dramatically in recent years and, like ntl, they've never let me down.
I'm also with Orange and they've been largely faultless too. I seem to have a general good experience in the Telecoms industry, perhaps I'm lucky.
Don't get me started on energy suppliers though...sheesh.....