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Originally Posted by Mark B
I remember BT gradually upgrading exchanges to be caller-display enabled, more recently they are upgrading them to ADSL standard, yet nobody seems to be shouting about how this makes BT a crap company....
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Actually you missed one (IMO) quite important point. Last time I checked,Caller ID was not free, and neither is ADSL. Those people that didn't get Caller ID were not charged for it. The same with ADSL. So, a person that doesn't have access to those services pays less than a person who does. BT can be a very crap company,but not for that reason.