[-Zigo-]

to LostIntheNW:

I've only read some of this thread (the last 3 pages) but I feel I ought to reply to you. You're complaining that you're paying £37.99 for a 1Mb line when you think you should be on a 1.5Mb line. And because you've not got the 1.5Mb speed yet you think you should pay less. Right?

There's 2 separate issues here:
1. The price for 1Mb line went up 2?3? months ago
2. ntl are upping the 1Mb line to 1.5Mb FOR FREE

Look at it this way - if ntl never gave the speed upgrade, then all you'd be complaining about is the increase in price. Fair enough you wouldn't be happy but prices go up on pretty much everything all the time. Inflation and all that. So imagine a new customer comes along - it costs them £37.99 for a 1Mb line.

Now ntl are upping 1Mb to 1.5Mb as a separate issue. As you know, if you sign up now there's no such thing as a 1Mb option, it's 1.5Mb instead - it's just that the 1.5Mb service isn't currently available, but they couldn't call it a 1Mb service could they if it's being phased out? But it's not gonna stay like that forever. Regardless of whether you're an existing customer or a new customer, the speed is upgraded FOR FREE, ie. you still pay £37.99

It's really not that difficult and although I've probably not explained it very well, I really don't understand why you're being so awkward about it (eg. suggesting the upgrade should be from 1.5 -> 2Mb (huh?); suggesting that you are only getting 512k (is that your actual connection speed then?))