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Originally Posted by jamesf
My experience of Customer Service thus far has been reasonably good despite all the complaints in here (I was left on hold for a fair while but no longer than I would for any other company support line I've dealt with recently)
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We've made two calls about the failure of the registration server to recognise the account and pin number. Both support personel were as helpful as they could be but were unable to resolve the problem.
It would be helpful if there was a service status Internet page that would explain the unresolved issues and suggest when they'll be fixed. At least then NTL customers could stop wasting their time by phoning support over issues that can't be resolved.
Perhaps this information is available somewhere that I don't know about. Any suggestions?
I'm trying to help my daughter get the NTL broadband service connected to a house in Oxford.