Quote:
|
Originally Posted by oxbro
Similar problem in the Oxford Area. NTL installed the modem and telephone yesterday morning. The phone works OK but the welcome letter didn't have a pin number for registering the broadband service. Managed to obtain a pin from support but the registration server couldn't validate the account so never got as far as entering the MAC address that starts 00.02.8A.
Judging by another post here, I imagine that we would still have been unable to complete the registration because of the unrecognisable MAC address.
Support suggested that Oxford was one of the areas with activation problems. Can anyone confirm this? Anyone else have problems with validating the pin and account info?  |
Ok two different issues here....
If your MAC address starts 00028A5 then you won't be able to register yet.
Note the 5 at the end there......other 00028A MACs, eg 00028A1, are fine. It's just the ones with the 5.
If it's not that, then it could be the other issue, but check your MAC address first, that will tell you for certain.