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Originally Posted by Mark B
I don't know as regards that, as it isn't in my region. It's a really bad situation, I agree.
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Similar problem in the Oxford Area. NTL installed the modem and telephone yesterday morning. The phone works OK but the welcome letter didn't have a pin number for registering the broadband service. Managed to obtain a pin from support but the registration server couldn't validate the account so never got as far as entering the MAC address that starts 00.02.8A.
Judging by another post here, I imagine that we would still have been unable to complete the registration because of the unrecognisable MAC address.
Support suggested that Oxford was one of the areas with activation problems. Can anyone confirm this? Anyone else have problems with validating the pin and account info?
